Service

XavierPlus Basic Remote Tech Support

When looking for a remote tech support service in Kansas City, MO, consider VANiK’s XavierPlus Basic to fit a wide variety of business needs. Our remote tech support plan is best suited to help businesses that already have onsite IT personnel who require additional support, or a business that needs to expand an IT support team to keep up with the demands of assisting end users while managing and maintaining their IT infrastructure. VANiK’s experienced staff can become an extension of your staff, and serve as your remote IT support department, providing a variety of cutting-edge solutions for your organization.

VANIK's Remote Tech Support Services

VANiK’s XavierPlus Basic plan offers a variety of services to help provide remote support to end users when your business doesn’t require complex IT work. With XavierPlus Basic, we’re always here to assist your team and provide remote support when problems arise. With this solution, you retain control of your IT department while we help bridge the support gap.

 

XavierPlus Basic Support Includes:

Remote Break & Fix Support

Remote Break & Fix Support services are provided by VANiK as necessary; lowering the costs of maintenance for businesses. VANIK's Kansas City, MO remote tech support experts are available M-F, 7am-6pm CST to assist with remote support, and serve as a member of your own team.

Monitoring of Servers, Workstations, & Network Devices

VANiK’s XavierPlus Basic plan includes the monitoring of servers, workstations, and network devices, making sure nothing is taking up too much storage or causing operation disruptions. This monitoring also helps ensure the overall IT infrastructure is well supported.

Backup Monitoring & Management

Also included in our XavierPlus Basic plan is the monitoring and management of backup operations. This monitoring helps reduce the risk of data loss by ensuring all backup systems are up to date, working correctly and efficiently.

Adding & Removing User Accounts

As part of our XavierPlus Basic plan, VANiK’s IT support specialists can add and remove user accounts for various platforms for a more efficient onboarding process and a higher level of user security.

Incident Tracking & Ticketing

Our highly qualified remote tech specialists at VANiK track and record unplanned interruptions or quality reductions in IT services, helping to efficiently restore operations back to normal.

Patch Management Support

With Patch Management Support, VANiK’s Kansas City, MO IT technicians distribute and apply updates to software and operation systems to fix and prevent vulnerabilities, always ensuring your network is secure.

Remote Access for Users

With XavierPlus Basic, VANiK assists you in setting up remote access for authorized users through network connections. This allows for remote use regardless of geographic location, creating a more productive workforce.

 

Choose VANiK’s XavierPlus Basic Plan for Remote Tech Support Services

When your business chooses VANiK’s XavierPlus Basic plan, they are working with a highly qualified Kansas City -based remote tech support company, consisting of IT experts who will provide support for a variety of tech issues. This plan allows you to continue to focus and manage your business, while VANiK assists with the technological demands and IT support. Contact VANiK today to learn more about our services and how we can provide the best remote IT tech support and solutions for you and your business.

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